Support centre
How can we help?
Find a quick answer or email TinyWorld if you are having trouble with My Car: Care & Fuel.
Email support ↗Frequently asked questions
Does it need an account or internet connection?+
Logs, fuel tracking, reminders, reports and bundled receipt recognition run on device. Buying/restoring Pro requires Apple or Google connectivity. No TinyWorld account is needed.
How do I add a vehicle or update its odometer?+
Open My Vehicles, select the plus button and enter the details. Open the vehicle later to update its odometer or record maintenance; a new reading cannot be lower than the current one.
How is fuel economy calculated?+
Record two full-tank milestones with valid odometer readings. Fuel added after the first milestone through the second includes intermediate partial fills. Divide this total by the distance travelled. Incompatible units/currencies are not added directly; there is no currency conversion.
Why did I not receive a reminder?+
Check the reminder and notification access in device settings. The operating system may delay notifications. Odometer reminders update after you enter a new reading. Suggested intervals do not replace the manufacturer’s schedule.
How do I export vehicle history?+
From Overview, open Reports, then choose CSV History or PDF Report. You decide where to save or share the file.
What does Pro include and cost?+
Receipt scanning with mandatory review and deeper cost insights; iOS Pro also removes the banner. One-time purchase, no automatic renewal. Reference pricing: US$4.99 / VND 99,000 in Vietnam; the store shows the final price. Core logs, basic reports, reminders and backups stay free. Cloud sync and cross-store purchase transfer are not included.
What should I include in a bug report?+
Include the app version, device model, iOS/Android version and steps to reproduce. Hide licence plates, receipts and personal details in screenshots.
How do I request data deletion?+
Delete individual records or vehicles in the app, or use Settings → Delete All Data on iOS and Android. Android can also clear app data in operating-system settings. Uninstalling removes local data; iOS offloading may retain it. Manage exports, backups, original images and Apple/Google purchases separately. Email us to request deletion of support correspondence.
Contact
[email protected]
Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.