Support centre
How can we help?
Find a quick answer or email TinyWorld if you are having trouble with Magic Lines.
Email support ↗
Frequently asked questions
Does Magic Lines need an account or internet?+
No account is needed. All 27 drawings and normal play work offline. A connection is required only when a parent checks, buys, or restores an in-app purchase through Apple.
What is free and what is purchased?+
The first three Magic Garden drawings are free. Magic Garden is a one-time purchase that unlocks its remaining nine drawings. Ocean Friends is a separate one-time purchase with 15 drawings. There is no subscription and no advertising.
How do I buy or restore content?+
Open the gear button, complete the grown-up multiplication question, then choose an unlock or Restore Purchases. Use the Apple Account that made the original purchase.
How can I make tracing easier?+
In the parent area, set Tracing help to Extra help. You can also turn spoken guidance, sounds, haptics, and reduced motion on or off.
Where are drawings and progress stored?+
Progress, scores, stickers, and settings stay on the device. Magic Lines does not upload drawings or use an analytics service.
How do I request data deletion?+
Delete Magic Lines to remove local drawing progress, stickers, scores, and settings. Offloading may retain app data; device backups and Apple's purchase history are managed separately. Email [email protected] to request deletion of support correspondence.
Contact
[email protected]
Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.