Support centre
How can we help?
Find a quick answer or email TinyWorld if you are having trouble with CoinTick+.
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Frequently asked questions
Which devices are supported?+
CoinTick+ is built for macOS 13 or later. A public download is being prepared; no iOS or Android release is announced here.
Can I trade or connect a wallet?+
No. CoinTick+ is a read-only tracker with a manually entered portfolio. It does not hold funds, connect a wallet or execute trades. Prices may be delayed and are not financial advice.
Where do prices come from?+
CoinGecko provides snapshots and charts; a public Coinbase stream updates supported markets between refreshes. Network outages and provider rate limits can cause stale prices. Check the displayed update state.
Why is the menu-bar ticker not visible?+
A crowded Mac menu bar or display notch can hide extra items. Reduce the selected coin count or other menu-bar items. Hold Command and drag the ticker to reposition it when visible.
Why did a price alert not arrive?+
Check notification permission, Focus settings, the alert’s currency and whether it is armed. Keep the app running with a connection; alerts are not guaranteed while the Mac is asleep or offline.
How do I request data deletion?+
Delete portfolio entries and alerts in the app. Removing the app may leave preferences and caches on your Mac; contact support for help clearing them. Manage backups separately. Never send wallet keys or seed phrases.
Contact
[email protected]
Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.