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Find a quick answer or email TinyWorld if you are having trouble with CleanPick.
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Frequently asked questions
Is CleanPick free?+
All current MVP features are free, with no purchase, subscription or review limit.
Does AI delete photos automatically?+
No. Best Pick only recommends or opens a photo. You choose any removal selections, review them, and confirm through Apple Photos.
Why is Best Pick too close to call?+
The visual scores are similar, or available evidence is insufficient. The model cannot judge a photo's personal importance. Compare the photos yourself.
Why are some photos missing?+
Limited access, cloud-only resources and unsupported formats can affect coverage. Check Photos permissions and scan coverage. iOS limits background execution; return to the app to resume unfinished work.
How do I recover removed photos?+
Open Photos → Recently Deleted. Eligible items generally remain recoverable for 30 days. CleanPick cannot restore items itself or empty that album. Storage may not be freed immediately.
What should a bug report include?+
Send the app version, device model, iOS version and steps to reproduce. Redact personal photos and identifying details. Never send passwords or your photo library.
How do I request data deletion?+
Delete the app to remove its local review state and caches. Offloading may retain data. Your Photos library, iCloud Photos and device backups are managed separately. Email [email protected] for support-data requests.
Contact
[email protected]
Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.