Support centre
How can we help?
Find a quick answer or email TinyWorld if you are having trouble with Van Nien Lich.
Email support ↗Frequently asked questions
Do I need an account or internet connection?+
No TinyWorld account is needed. Calendar calculations, bundled content and device-local family occasions work offline. Source links, email and optional Apple services require a connection. iCloud needs a configured build and does not share calendars between family members.
How do I change the date or appearance?+
In Today (Hôm nay), use the previous/next day controls or swipe horizontally across the calendar. Select Today to return to the current date. Open the left menu and choose Appearance & backgrounds (Giao diện & hình nền); appearance is not a bottom tab.
How do I add a birthday or remembrance day?+
Open Family (Gia đình), add an occasion, and choose a lunar or solar date and recurrence rule. Check upcoming occurrences and leap-month or short-month handling before saving. Enable the occasion's reminder if needed.
Why did I not receive a reminder?+
Check the occasion's reminder, the device reminder toggle in app Settings, and Van Nien Lich notification permission in iOS Settings. Check Focus settings and the occasion's time zone, then reopen the app to replenish scheduled reminders. You can turn off notification permission at any time. Some beta builds still have an introductory Notifications screen; it is not a history of delivered notifications.
How do I back up or move my occasions?+
In Settings (Cài đặt), open Backup & restore (Sao lưu & khôi phục) and export a backup. Keep it private because it contains occasion names and notes. Import the file on the receiving device. Import merges history rather than replacing all data; resolve conflicting versions in Family.
How should I interpret lunar dates and auspicious hours?+
Calculations follow the Vietnamese UTC+7 convention for Gregorian years 1900–2100. Auspicious hours and traditional day information are cultural references. Solar terms are estimates, and named holidays do not determine official leave schedules. Settings includes explanations and sources.
What should I include in a bug report?+
Send the version/build from Settings → About, device model, iOS version, selected date and steps to reproduce. For lunar-date issues, specify both dates and the time zone. Hide family names, birthdays and notes in screenshots; do not send passwords or private data files.
How do I request data deletion?+
Delete individual occasions in Family; deletion records and revision history may remain. Manage exported files, device backups and previously enabled iCloud data separately. Offload App may retain data, and Watch or widget updates can be delayed. Contact [email protected] for guidance or to request deletion of support correspondence; do not send your full backup.
Contact
[email protected]
Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.