Support centre
How can we help?
Find a quick answer or email TinyWorld if you are having trouble with Keybloom.
Email support ↗Frequently asked questions
How do I choose a song and practice?+
Open the song library above the piano, search by title or composer, and select a piece. Step by step waits for the correct note; Follow the beat scores pitch and timing. Listen plays the selected phrase first. The free songs are short simplified excerpts, not full arrangements.
Does Keybloom work offline?+
The bundled songs and piano practice work offline. Purchases, restoration and Game Center need a connection. Practice progress and saved performances are stored on this device.
Why is there no sound or a delay?+
Check media volume and the selected audio output. Disconnect and reconnect headphones if needed, then reopen Keybloom. Speakers or wired headphones give a quicker response than Bluetooth.
What is included in Pro, and how do I restore it?+
Pro is a one-time purchase for 10 original lessons, custom loops, progressive tempo, recordings and practice history. Open Keybloom Pro in Settings and tap Restore Purchases using the Apple account used to buy it. There is no subscription; free songs, themes and practice modes remain free.
How do recording and export work?+
Open Performances to record up to five minutes of piano playing. No microphone is used. Pro lets you record, replay and trim a copy. Export creates a WAV file that you can share. Existing recordings remain exportable and deletable without Pro.
Do I need Game Center?+
No. Connect from the trophy screen only if you want ranked rounds on the five starter lessons. Ordinary practice is separate. You can turn off future score sharing there; Apple manages already-submitted scores.
How do I change the theme or replay the tour?+
Open Settings with the sliders icon. Choose one of the three free themes, or select Replay feature tour.
How do I request data deletion?+
Delete individual recordings in Performances. Delete the app to remove its local practice data; offloading may retain it. Manage backups, exported files, Apple purchase history and submitted Game Center scores separately. Email support for help or requests about support correspondence.
Contact
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Include the app name, device, operating-system version, and a description of the issue. Do not send passwords or sensitive information.